Description

eFoli is looking for graduates for Technical Support engineer interns to assist clients with technical problems when using our software. The responsibilities include resolving client queries, recommending/providing solutions, and guiding users through features and functionalities. 

Please be informed that this position isn’t a programming-related job. Applicants with CS/CSE backgrounds are discouraged to apply if they are looking for a job in programming.
 

• Bring your positive energy, you don’t need to have experience
• We want creative, analytical minds,  capable of abstract thinking who also like to solve puzzles. No matter how we find them, from a graduate with Technical background or non-technical background.
• Need excellent verbal and written communication skills in English
• Patience when handling tough cases
• Quickly evaluate information and make quick decisions based on multiple factors
• Ability to execute in a fast-paced work environment of SaaS
• Willing to learn new tech tools

Optional, but good to have:

• Basic knowledge of HTML5, and CSS3
• Basic knowledge of Photoshop and illustrator

Job Responsibilities

• Respond to clients’ queries, identify clients’ needs, and provide technical support.
• Update our internal databases with information about technical issues
• Share feature requests and effective workarounds with team members
• Analyzing and reporting product malfunctions
• creating technical documentation
• Record help videos as per client requirements
• Communicate with clients through different mediums.

Compensation & Other Benefits

• Excellent learning opportunities with a friendly work environment
• Fully Subsidized Breakfast, Lunch, and Snacks
• After 3 months of internship, based on performance, permanent job opportunity will be offered.